Wapi Pay Terms of Service.

Definitions

• “Account” means your Wapi Pay profile registered with your verified phone number and associated credentials, including PIN and, where enabled, biometric authentication.
• “Beneficiary” or “Recipient” means the person or account you designate to receive funds.
• “Remitter” or “Sender” means the person initiating a transfer of funds.
• “Agent” means an authorized Wapi Pay agent location or channel partner permitted to facilitate transactions.
• “Transaction” means any operation you initiate through the Services, including deposits, withdrawals, transfers, currency conversion, and related enquiries.

Eligibility and registration

• You must be at least 18 years of age and have legal capacity to enter a binding contract.
• You must provide accurate information, including your country of residence and phone number associated with your Wapi Pay Account. You are responsible for keeping your credentials secure and for all activity under your Account.
• We may refuse registration or suspend or close an Account where required by law, risk policy, or if information is incomplete, false, or misleading.

Description of services

Wapi Pay provides digital financial services that may include, depending on your region and product availability: account funding (“top-up” or “deposit”), sending money to recipients, receiving money, currency conversion, withdrawals, and related features. Specific features, limits, and currencies are shown in the app.

Services may be offered through Agents, mobile wallets, bank partners, card networks, and other channels. Availability of a channel does not guarantee availability in every country or for every currency pair.

Wapi Pay does not guarantee the delivery of goods or services purchased by you or a third party using a money transfer; such purchases are at your own risk.

Identity verification and transaction instructions

Transfers are paid to the person or account identified in your instructions, after verification of identity as required by applicable law and our policies. Verification may include examination of identification documents and confirmation of details such as sender name, country of origin, beneficiary name, approximate amount, reference or control numbers, security questions, and other conditions applicable at the paying location or partner.

Transaction data is confidential. You must not share transfer details, including reference numbers or security information, with anyone other than the intended beneficiary. Wapi Pay and its Agents are not liable if you disclose such information to a person other than the intended beneficiary.

You are solely responsible for the accuracy of information entered in any “Send Money,” “Receive Money,” onboarding, or similar forms. Wapi Pay is not liable for losses arising from incorrect information supplied by you.

Anti-money laundering, sanctions, and financial crime

In line with anti-money laundering (“AML”), counter-terrorist financing (“CTF”), and sanctions requirements, Wapi Pay screens transactions against lists published by the United Nations Security Council and competent authorities in countries where we operate, and against other risk-based lists we maintain or receive from partners.

If a potential match is identified, we may delay, block, or investigate a transaction and may request additional information. You agree to cooperate with such requests.

The Government of Kenya has enacted anti-money laundering legislation and related rules. Your use of the Services is subject to compliance with these and other applicable laws.

Fees, exchange rates, and charges

Fees applicable to your Transaction will be displayed before you confirm it, where the product design allows. Unless stated otherwise, the sender bears transfer fees.

Additional fees may apply when funds are delivered through certain channels, for example mobile network operators, banks, or card schemes. Beneficiary-side charges may be deducted by the receiving institution or Agent.

Currency conversion is applied at the time of the Transaction. Wapi Pay may determine rates with reference to rates published by the Central Bank of Kenya and other market sources. Rates fluctuate and may differ from retail or interbank rates quoted elsewhere.

Taxes or government charges may apply depending on your jurisdiction; you are responsible for any such amounts unless we are required to collect them on behalf of authorities.

Transaction limits and refusal of service

Cash payout limits, where cash payout is available, and other limits may apply. For example, cash collection may be capped, including at amounts equivalent to USD 15,000 or as otherwise stated in the app, and may require supporting documentation of the purpose of the transfer.

Wapi Pay and its Agents may refuse to accept or pay a transfer without stating a reason, where permitted by law, for example for compliance, risk, or operational reasons.

Where we accept non-cash payment methods, including cheques, cards, or other instruments, neither Wapi Pay nor the Agent is obliged to complete the transfer if the payment instrument is dishonoured or uncollectible.

Customer fraud and advisory

Customers are advised to protect themselves from fraud by: never approving payments for strangers or unverified parties; verifying the identity and legitimacy of all payment recipients; keeping PINs, passwords and authentication credentials confidential and secure; being suspicious of urgent requests for payment, especially from unknown parties; reporting any suspicious activity or fraud attempts immediately; reading and understanding all transaction warnings before proceeding; and staying informed about common fraud tactics through Wapipay communications.

Social engineering

Wapipay is not responsible nor liable for: (i) fraud or scams perpetrated between customers through social engineering or deception, provided Wapipay has complied with all applicable regulations; (ii) losses arising from the customer’s failure to safeguard their PIN, password or authentication credentials; or (iii) delays caused by compliance with regulatory requirements, sanctions screening, or enhanced due diligence procedures.

Wapipay is further not responsible nor liable for any incorrect information submitted in the “Send Money” form or the “Receive Money” form during onboarding or sending transitions.

Money transfers shall be paid to the person stipulated in the money transfer instructions provided by remitter, after verification of identity through examination of identification documents, including but not limited to name of sender, country of origin, name of beneficiary, approximate sum, the money transfer control number, identification test questions and any other conditions or requirements applicable at the Receiving Agent location. On certain occasions, customers may be required to provide additional identification or information.

Customers have a responsibility to verify the identity and legitimacy of recipients before authorising payments. Customers must not share PINs, passwords or approve unknown or suspicious transactions.

By entering your PIN, password or biometric authentication and authorising a payment, you confirm that: (i) you have verified the recipient’s identity and legitimacy; (ii) you authorise the transfer of funds to the specified recipient; (iii) you accept full responsibility for the transaction; and (iv) you understand that authorised transactions are generally non-reversible.

The sender’s transaction data is confidential and the sender cannot share such data with any person other than the indicated beneficiary. In no event shall Wapipay or any of its agents be liable if the sender communicates transaction data to any person other than the intended beneficiary.

Wapipay is not responsible nor liable for any incorrect information submitted in the “Send Money” form or the “Receive Money” form during onboarding or sending transitions.

Notifications

We may contact you by telephone, SMS, email, or in-app message regarding your Transactions, Account security, or service updates.

Where offered, SMS notifications may inform you when a beneficiary collects funds or when funds are available. Message fees from your carrier may apply.

Refunds, delays, and uncollected transfers

If payment to the beneficiary is not completed within thirty (30) days, you may request a refund of the principal amount; the refund will be calculated at the exchange rate applicable at the time the refund is processed. Once a refund request has been approved, the refund shall be processed within seven (7) business days. If you cancel a transfer at your request, fees may be non-refundable.

Transfers may be delayed due to legal requirements, partner processing times, verification, or force majeure.

Transfers not collected within one (1) year of the send date may be subject to administrative charges or handling in line with applicable law and our policies.

Data retention

Personal information relating to Transactions may be retained and processed for administration, customer service, validation, fraud prevention, AML/CTF, and product improvement, as described in our Privacy Policy.

Unless a longer period is required by law, we may retain sender information and transaction history for seven (7) years from the last relevant activity, after which data may be deleted or anonymized in accordance with our retention schedules.

Consent to disclosure

You consent to Wapi Pay, its officers, employees, correspondents, and Agents disclosing information regarding you, your beneficiaries, this agreement, and your transactions to the extent we consider appropriate or as required by law, regulation, court order, or competent authority, including for investigations relating to money transfers and connected activity.

Intellectual property

The Wapi Pay name, logos, app design, and content are protected by intellectual property laws. You may not copy, modify, or misuse them without written permission.

We grant you a limited, revocable, non-exclusive licence to use the Services for personal, non-commercial purposes in line with these Terms.

Disclaimer and limitation of liability

The Services are provided as available. To the fullest extent permitted by law, Wapi Pay disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for indirect, consequential, or punitive damages, or for loss of profit, data, or goodwill, except where such exclusion is prohibited by law.

To the fullest extent permitted by applicable law, our aggregate liability arising out of these Terms or the Services is subject to applicable law and, where permitted, may be limited to fees you paid us for the specific Transaction giving rise to the claim. Nothing in this clause excludes or limits any liability that cannot be excluded or limited under the Consumer Protection Act 2012 (Kenya) or any other applicable mandatory law.

Indemnity

You agree to indemnify and hold harmless Wapi Pay and its affiliates, directors, employees, and Agents from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, or violation of law, except to the extent caused by our gross negligence or wilful misconduct.

Suspension and termination

We may suspend or terminate your access to the Services for breach of these Terms, legal or regulatory requirement, risk concerns, or inactivity policies. You may close your Account through channels we provide, subject to settlement of pending Transactions and lawful retention of records.

Changes to the Services and Terms

Wapi Pay may add, modify, or discontinue features, fees, or these Terms. Material changes will be communicated through the app, website, or other reasonable means. Continued use after notice constitutes acceptance, except where applicable law requires explicit consent.

Governing law and dispute resolution

These Terms are governed by the laws of Kenya, without regard to conflict-of-law rules that would apply another law.

These Terms shall be governed by and construed in accordance with the laws of Kenya. Subject to applicable law, the courts of Kenya shall have jurisdiction to hear any disputes arising out of or in connection with these Terms or the Services. This clause does not limit any rights you may have under mandatory consumer protection laws in your country of residence, including any rights to bring proceedings in the courts of that country where such rights cannot be waived.

Before initiating court proceedings, you agree to attempt to resolve disputes by contacting Wapi Pay customer support using the details published in the app or on our official website. Wapi Pay will acknowledge your complaint within 2 business days and endeavour to resolve it within 21 days; if resolution requires more time, we will notify you in writing with reasons and a revised timeline. If your complaint is not resolved to your satisfaction, you may escalate to the Central Bank of Kenya or such other competent regulatory authority as may have jurisdiction.

Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and any product-specific terms shown in the app, constitute the entire agreement regarding the Services.

Severability. If any provision is invalid, the remainder remains in effect.

Assignment. You may not assign your rights under these Terms. We may assign our rights to an affiliate or successor.

Language. If these Terms are translated, the English version prevails to the extent of inconsistency, unless local law requires otherwise.

Contact

For questions about these Terms, contact Wapi Pay through the in-app help or support channels, or at [email protected] (subject to change; refer to the app for current contact details).

By ticking the acceptance box at registration or login, you confirm that you have read, understood, and expressly agree to these Terms of Service. If you do not tick the acceptance box, you may not use the Services.